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An Update To Our Valued Patients

To All Our Valued Patients,

Further to the Prime Minister’s announcement on Tuesday 4th January regarding a new national lockdown, we wanted to update you all on how we are moving forward as a practice. We have also received a letter from the Chief Dental Officer for England, Sara Hurley confirming what dental practices should be doing during this new lockdown.

The practice will remain open and see patients. This will be done in line with our standard operating procedures (SOP’S) and the national dental infection prevention policies. These have all been in place since we re-opened on 8th June 2020 and we have been following these to ensure the safety of both our patient’s and team.

Please be reassured that if you already have an appointment booked this will go ahead, unless you contact us in the normal way to postpone your appointment. We would appreciate as much notice as possible if you want to change your appointment as we are working at half our capacity at the moment and are trying to see as many of our patients that want or need to be seen.

For our patients who do not want to visit the practice at the moment we completely understand this and we would like to reassure you that our Dentists and Hygienists can carry out a telephone consultation with you if you wish. Please ask when you call.

For our patients who have been asked by the government to shield we have been advised they should not attend the practice unless they have an acute dental emergency. Again, our Dentists are happy to carry out a telephone triage call for these patients.

Finally, we are aiming to operate as a blue zone, meaning we will not be able to treat patients with COVID19 symptoms. These patients will be referred to an urgent dental hub. Therefore, we will continue to:

  1. Ask you to complete our health screening questionnaire for COVID19 before we can allow you to come into the practice. We appreciate your help in completing these forms via e-mail prior to your appointment. This is to keep both you and our team safe.
  2. Ask you to call us from your car when you arrive outside the practice and wait there until we are ready for you in surgery.
  3. Ask you to minimise what you bring into the practice (e.g. Handbags) to reduce contact and cross contamination
  4. Ask that you come in unaccompanied (unless you are a child under 16 years old or you are a vulnerable adult).
  5. Ask you to wear a face covering. We will take your temperature and ask you to sanitise your hands prior to going into surgery.
  6. Please be advised that our toilet facilities are currently closed.

Thank you for your patience and support. We are working hard to ensure that we are all kept safe and well. Please remember we are there for you as and when you need us

Best wishes

The Team at El-Nashar Dental Care


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